Thales ISS | Support | How to find your serial number

How to find your serial number

Where do I find the serial number for my Thales hardware unit?

The following table describes how to obtain the serial numbers for Thales hardware products

nShield Hardware

Your serial number can be obtained by running the "enquiry" command, and noting the XXXX-XXXX-XXXX value(s) specified in the "serial number" field. It may help our engineers if you send the entire enquiry output in your reply. If you are unable to run "enquiry", you can also read the paper serial number directly from the device. Our PCI HSMs have a sticker displaying the serial number affixed to their side, and our netHSM products have the number printed on their back plate.

HSM RG7XXX

A 7-digit number located on a label on the back side of the unit

HSM 8000

An alphanumeric in the format A345<7 digits> located on a label on the back side of the unit, or through executing the VR command through the console

P3CM 100

An alphanumeric in the format A3401<6 digits> located on a label on the back side of the unit, or through executing the VR command through the console

P3CM 200

An alphanumeric in the format B3401<6 digits> located on a label on the back side of the unit, or through executing the VR command through the console

P3CM 250

An alphanumeric in the format A4152<6 digits> located on a label on the back side of the unit, or through executing the VR command through the console

WebSentry PCI

An alphanumeric in the format B3120<6 digits> located on a label on the upper side of the card (on the white potting)

WebSentry Ethernet

An alphanumeric in the format D321<7 digits> located on a label on the bottom side of the unit

PaySentry

An alphanumeric in the format G321<7 digits> located on a label on the bottom side of the unit

PaySentry Pro

Either of the two alphanumerics in the format C378<7 digits> located on labels on the back side of the unit

3DSM

Either of the two alphanumerics in the format A378<7 digits> located on labels on the back side of the unit

SafeSign Crypto Module

Either of the two alphanumerics in the format B378<7 digits> located on labels on the back side of the unit

DCAP

An alphanumeric in the format D321<7 digits> located on a label on the back side of the unit, or through starting the Front Panel Viewer application

Mini DCAP

An alphanumeric in the format D425<7 digits> located on a label on the bottom side of the unit, or through starting the Front Panel Viewer application

DC2K

An alphanumeric in the format A321<7 digits> or E321<7 digits>located on a label on the bottom side of the unit, or through starting the Front Panel Viewer application

SafeDial IP+ Adaptors

On a label on the back of the unit, the serial number is the last 6 digits of the MAC address

SafeDial + Modem

On a label on the back of the unit, next to the PCMCIA connector, the serial number is the last six digits of the number

How do I connect to my Thales unit in console mode?

The Console interface is a configurable serial port provided with Thales cryptographic hardware (please see the respective unit's operating manuals for the location of the connector). The Console terminal is not supplied by Thales and must be provided by the user. It can be any type of standard terminal, e.g. a VT100. It is connected to the Thales hardware by a cable, also user-supplied, which must not be more than 50ft (1524cm) in length. A terminal emulator, such as TerraTerm or HyperTerminal may also be used.

The default console settings can be found in the table below:

HSM 8000

DCAP, DC2K

9600 baud

8 data bits

No parity

1 stop bit

HSM RG 7XXX

300 baud

7 data bits

Odd parity

1 stop bit

P3CM 100/200/250

38400 baud

8 data bits

No parity

1 stop bit

How do I determine the firmware version of my Thales hardware unit?

The following table describes how to obtain firmware versions for Thales hardware products:

	Base firmware version	Firmware revision	Application Version	Bootstrap Version
DC2K/DCAP	N/A	Execute the Version command from the command line interface	Start the Front Panel View application for the unit, look for the "Application Version" label	Start the Front Panel View application for the unit, look for the "Bootstrap Version" label
HSM RG 7XXX	Execute the VR command through the console interface	Execute the VR command through the console interface or, if visible, read from the EPROMs on locations U24 and U25 inside the unit	The application version number is available using the VR command through the console interface or via the GUI application	N/A
HSM 8000 P3CM 100/200/250	Execute the VR command through the console interface or via the GUI application	Execute the VR command through the console interface	N/A	N/A
WebSentry PaySentry PaySentry Pro SafeSign Crypto Module	Start WebSentry Manager, then by right click on the unit serial number and select Firmware Version Number	N/A	N/A	N/A

How do I determine the version of my Thales software?

The following table describes how to obtain versions for Thales software products:

P3	Start P3, click on Help > About P3
SafeSign Authentication Server	Start the Management Console, click on Help > About...
SafeSign Management Server	Once logged on as an Administrator, execute the System Status Report by clicking on System Status in the Report section. Once generated, click the Save As... button to save a HTML version of the report in the file system
WebSentry Manager	Start WebSentry Manager, click on Help > About WebSentry Manager
Front Panel Viewer for DC2K and DCAP	Start Front Panel Viewer, the software version is displayed next to the label "Management Version"
Element Manager for DC2K and DCAP	Start the Element manager, click on Help > About

How do I obtain logs?

The following table describes how to obtain logs for Thales hardware and software products:

DC2K, DCAP	The Audit log for the Element manager can be obtained by starting the Element Manager, selecting the desired unit and the clicking on Tools > View Audit log. More details are available in the Tools section of the Element Manager chapter in the Datacryptor user manual. The log for a particular unit can be obtained by starting the Element Manager and then selecting the desired unit which will display the Front Panel View. In order to enable the View Logs button one must first login. Once enabled, clicking the View Logs button will display the Logs Window. More details are available in The Logs Window section of the Element Manager chapter in the Datacryptor user manual
P3	Start P3, click on View > Audit log to display logs for the currently active issuer
HSM 8000	Execute the ERRLOG command through the console interface Log files can also be viewed through the GUI application
SafeSign Authentication Server	Start the Management Console and select the server or, if so configured, the channels you want to view the logs for. Then click on Tools > Log Viewer to display the Log Viewing Console. Alternatively, for file logs, you can determine the location of the logging file by clicking on the desired file log icon for a server of channel and noting the value of the Log File property in the properties pane on the right hand side. You can then view the file using a text editor of choice
SafeSign Management Server	Once logged on as an Administrator select Reports, Audit Reporting to start the Audit Reporting workflow

How do I obtain configuration and policy information?

The following table describes how to obtain configuration and policy information for Thales hardware and software products:

DC2K IP, DCAP IP

Policy information can be obtained by starting the Element Manager and then selecting the desired unit which will display the Front Panel View. In order to enable the Properties button one must first login. Once enabled, clicking the Properties button will display Properties for the unit, select IP Security tab and then click on the Network Setup button.

VDC file information can be obtained from the Properties - button. General tab - save unit settings for save VDC file

SafeSign Authentication Server

Start the Management Console, the current configuration file will be displayed in the title bar

Start P3, Process > Edit Job File opens a dialog displaying the locations of all configuration files (not all of which need to be specified).

The Product ID is obtained by clicking on Setup > Product ID

nShield Hardware	Your serial number can be obtained by running the "enquiry" command, and noting the XXXX-XXXX-XXXX value(s) specified in the "serial number" field. It may help our engineers if you send the entire enquiry output in your reply. If you are unable to run "enquiry", you can also read the paper serial number directly from the device. Our PCI HSMs have a sticker displaying the serial number affixed to their side, and our netHSM products have the number printed on their back plate.
HSM RG7XXX	A 7-digit number located on a label on the back side of the unit
HSM 8000	An alphanumeric in the format A345<7 digits> located on a label on the back side of the unit, or through executing the VR command through the console
P3CM 100	An alphanumeric in the format A3401<6 digits> located on a label on the back side of the unit, or through executing the VR command through the console
P3CM 200	An alphanumeric in the format B3401<6 digits> located on a label on the back side of the unit, or through executing the VR command through the console
P3CM 250	An alphanumeric in the format A4152<6 digits> located on a label on the back side of the unit, or through executing the VR command through the console
WebSentry PCI	An alphanumeric in the format B3120<6 digits> located on a label on the upper side of the card (on the white potting)
WebSentry Ethernet	An alphanumeric in the format D321<7 digits> located on a label on the bottom side of the unit
PaySentry	An alphanumeric in the format G321<7 digits> located on a label on the bottom side of the unit
PaySentry Pro	Either of the two alphanumerics in the format C378<7 digits> located on labels on the back side of the unit
3DSM	Either of the two alphanumerics in the format A378<7 digits> located on labels on the back side of the unit
SafeSign Crypto Module	Either of the two alphanumerics in the format B378<7 digits> located on labels on the back side of the unit
DCAP	An alphanumeric in the format D321<7 digits> located on a label on the back side of the unit, or through starting the Front Panel Viewer application
Mini DCAP	An alphanumeric in the format D425<7 digits> located on a label on the bottom side of the unit, or through starting the Front Panel Viewer application
DC2K	An alphanumeric in the format A321<7 digits> or E321<7 digits>located on a label on the bottom side of the unit, or through starting the Front Panel Viewer application
SafeDial IP+ Adaptors	On a label on the back of the unit, the serial number is the last 6 digits of the MAC address
SafeDial + Modem	On a label on the back of the unit, next to the PCMCIA connector, the serial number is the last six digits of the number