Protect Your Thales Investment. Protect Your High Value Data.

In the unlikely event your Thales product malfunctions or fails, how quickly could you repair or replace it – and how much would it cost? Even if you have back-up and spares, you must be prepared for any and all scenarios that could lead to system downtime. The protection of your sensitive, mission critical data depends on it. Thales has a high-response, cost-effective solution.

Thales customer support offers a flexible range of plans to meet your specific needs. Our service offerings include: 

• Standard Assistance Plan – Get access to our expert help desk support (9x6) local US time and factory repair services. This plan includes technical assistance via telephone and software maintenance updates as part of an ongoing service agreement. In addition, Thales will respond to your email requests for service within four hours.
  
• Premium Plan – Upgrade to our Premium Plan to add the benefit of priority replacement in addition to all of the services in the Standard Assistance Plan.
  
• Premium Plus 24x7 Telephone and Online Support – Expand your protection of the Standard or Premium plans with 24x7 phone or e-mail access to our highly experienced Thales technicians, plus a faster, two-hour response time to e-mail requests.
  
• On-Site Replacement Plan – Offered in combination with the Premium or Premium Plus plans, get response for replacement unit in 4-8 hours, no waiting for RMA approval and site visits coordinated with customer schedule.
  
• Training Services – Learn how to get the most benefit from your Thales products. We offer both standard and customized training programs at customer sites or in Thales offices on the East and West Coast.
  
• Installation Services – Engage our technicians to install and configure your Thales products for optimal performance.
  
• Expert Developer Support – Access to our technicians for help with interface design, testing and debugging of applications that interface with Thales products.
  

Learn More

Find out how Thales customer support can protect your investment and your mission critical data. Download the Thales customer support data sheet or contact americas.support@thalesesec.com.