Make data protection easy
CryptoStor Tape Support
Make data protection easy
As of May 31, 2011, CryptoStor Tape and KeyVault support are provided for hardware-only maintenance, product use, and migration assistance to current solutions.
Protecting the data on your backup tapes is easy with Thales CryptoStor Tape, and Thales stands behind your investment with trusted technical support and service. Keep your systems running in top form with access to fast unit replacement, and instant access to the latest software and firmware.
Thales CryptoStor Tape Support |
Telephone Support
24/7 response coverage |
Email Support
9 a.m. – 6 p.m. EST Monday – Friday
9 a.m. – 5:30 p.m. GMT Monday – Friday
Email support is not available on Thales holidays |
Response Time
Response within four hours; escalation to management within one business day |
Ticket Tracking
Web-based call monitoring and tracking |
Repair and Replacement
Next business day shipping of replacement units |