When you call the Thales e-Security helpdesk with a question regarding the Webpin, please make sure you have answers to the following questions:

1. Please describe the problem with the sequence of events/entries made and what happened/changed.

2. When did the problem start happening?

3. What version of WebPIN do you have?

4. Please give the type and version for :
Operating System in use
Browser
Development Environment and version e.g.; JDK or Borland

5. For new customers: have you successfully got the test applets compiled and running?