Get fast answers to questions about your Thales solutions

Thales support programs provide easy access to technical assistance for your nCipher solutions. And we offer a wealth of information on our Support Portal. After you log in, you'll find product documentation, security advisories, product announcements, development resources, and more.

nCipher Support
Take advantage of our regional customer support teams of encryption experts, as well as expedited repair and replacement services for the Thales nCipher HSMS.
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Thales CryptoStor Tape Support
Access storage experts at Thales technical support and receive software updates for your critical tape encryption systems.
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Support Portal
If you do not have a customer id and password and have an active maintenance contract with Thales, please contact your customer support team to grant you access.

If you do not have valid customer support maintenance contract, please contact your Account Manager prior to contacting customer support.