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PINMan
 
Answers you will need before you contact us about PINMan
 
Frequently Asked Questions
 
1. FAQ
Variant: NT & DOS
Category: Printing
Sub-category: TMK Mailer Printing
Problem/ Question: How do I print TMKs from PINMan.
Resolution/ Answer: To print TMK component PIN Mailers you need to specify several things.
Input section of the PINMAN.INI: (DOS: RG3010.INI)
Enter Field Value:-
TMK.
Action_code

Input file:-
The 16 character encrypted key.
The action code T

Note:
Both must be located so as to correspond with the related Field Value in the PINMAN.INI file.
PINManTMK.FM1 (DOS: RG3010TMK.FM1) file:-
Specify the layout of the mailer.
Symbols are detailed in the PINMan user manual and in the RG7000 Programmers Manual.
References: PINMan Users Manual, both for DOS and NT.
 
2. FAQ
Variant: NT
Category: Printing
Sub-category: TMK Mailer Printing
Problem/ Question: I have changed my PINMan system from DOS to NT and can not get the HSM to work with the new system. Why?
Resolution/ Answer:

For NT to connect to the HSM the host port must be configured to Transparent Asynchronous mode.
This is set using the CH console command.
Note:
The HSM must be offline to change this setting.

 
3. FAQ
Variant: NT & DOS
Category: Functions
Sub-category: New card with old pin required
Problem/ Question: I wish to issue a New card but with the old PIN. What configuration changes must I make to the files in the relevant system in PINMan.
Resolution/ Answer:

In RG3010.INI, [input] section, insert keywords:

  • action_code
  • encrypted_pin=(whatever the encrypted PIN length is)
  • expiry_date
eg If clear PIN is 4 characters, encrypted PIN is 5 characters.
therefore:
  • encrypted_pin=5
  • In the input file, the field which is associated with action_code:  enter R
  • In the input file, the field which is associated with encrypted_pin=5  enter the encrypted PIN.
  • In the input file, the field which is associated with expiry_date:  enter the new expiry date.
References: PINMan User Manual
 
4. FAQ
Variant: NT
Category: Functions
Sub-category: Damaged card requirres replacement
Problem/ Question: In the case of a physical card being damaged, how do I generare a replacement.
Note: No parameters will be changed. Only an embosser file should be generated.
Resolution/ Answer: If you are using the Visa method you will need your daily working file (.DWF) or a PINFILE.OUT file. PINMan generates random PINs each time it is used. Once the daily working file is destroyed, it is impossible to generate the same PIN block to regenerate the embosser file.
Providing you have a PINFILE.OUT file you can enter the data from this into a test .DWF and regenerate the embosser file.
Ensure that all of the parameters that you require to recover, are set up in the [pin] section of the RG3010.INI configuration file.
References: PINMan User Manual  
 

 
 


 
 
 
 
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