Information about the Problem

• Description of the Problem
• Is this a new installation of SRM
• Have any changes been made to the system
• Is the problem repeatable and if so how

Mainframe Information Required

• Version of SRM being run e.g 2.1, 2.3
• Which have Patches been applied e.g SL23005, SL23006
• Operating System and version e.g z/OS 1.4.
• Type of applications e.g Batch, CICS

HSM Information Required

• Type(s) of HSM being used e.g 7000, 8000 or other
• How are the HSMs connected e.g Escon, Etherner, SNA/SDLC
• How many sessions are configured on the HSMs e.g 4, 8, 16
• Are the HSMs shared with other systems e.g windows, another LPAR
• Firmware version e.g 1042-0803

Files to be Supplied

• Copy of HSSCDS
• Copy of SYSLOG at the time the problem occurred
• Copy of the dump if an abend occurred
• Copy of the Dump from using the SRM DUMP command
• Copy of test data or command that causes the problem

Any Other Information

•   Any other information that the customer thinks may be useful e.g program source