For Europe, Middle East and Africa:

The Thales Customer Support Helpdesk office is open from 8:30am to 5:00pm, from Monday to Friday. Over the holiday period the helpdesk is open as usual, except for the following changes:

Customers with24x7-Platinum and 24x7-Software Support contracts will still have access to phone support over these periods.

For Asia and the Pacific:

The Thales Customer Support Helpdesk office is open from 9:00am to 5:00pm, from Monday to Friday. Over the holiday period the helpdesk is open as usual, except for the following changes:

For Americas:

On the following days the Thales Customer Support Helpdesk office will be closed. Customers having current Premium Plus/Platinum contracts are still able to receive support, by phone only, over these periods.