When you call the Thales e-Security helpdesk with a question regarding the HSM 8000, please provide us with the output to the following commands, and other information requested below:

• Output of VR console command
• Output of QS console command
• Output of QH console command
• Output of GETCMDS console command
• Test data used (or name of attachment containing test data)
• Steps taken to replicate the problem
• State of the unit after error occurs (eg pingable, console working, LEDs lit, etc)
• Contents of HSM8000 error log
• Did this test data work on a HSM 7000 (if applicable)
• SRM involved? If so, which version and what OS is loaded on the host?
• Imageloader version number (if applicable)