Answers
you will need before you contact us about the HSM7000  |
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| Answers
you will need before you contact us about the HSM8000 |
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| Frequently Asked Questions |
| 1. FAQ |
| Problem/
Question: |
Have connected the HSM to our network, however I cannot see the HSM on the network. |
| Product Variant: |
RG7100 / RG7110 |
| Category: |
Ethernet connections |
| Resolution/ Answer: |
The HSM can be set to use either Ethernet interface
10base2 or 10base5. The 15-way D-type 10base5 connector on the rear
of the HSM is always active. The BNC 10base2 connector is only active
when the link is made on jumper JPR1 on the Ethernet circuit board.
Do NOT connect on both. (The JPR1 link should not be made unless the
10base2 connection is to be used). The board is mounted vertically
on the rear panel of the HSM.
10baseT using RJ45 type connectors can be achieved by the use of
an AUI to 10baseT converter. |
| Reference: |
- Operations and Installations Manual issue 1 section
3-40 sub section 6.6.1
- Operations and Installations Manual issue 3 section 3-39 sub section
6.6.1
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| 2. FAQ |
| Problem/
Question: |
When trying to set-up the TCP/IP - UDP connections the option is not given when using the "CH" console command. |
| Product Variant: |
RG7100 / RG7110 Ethernet
|
| Category: |
TCP/IP - UDP |
| Resolution/ Answer: |
Using the console "VR" command, check
your firmware revision, Versions 5.03 and below defaults to 7 TCP sockets
and 1 UDP socket and cannot be changed.
Version 5.04 and above can be changed and this is selected via the
console "CH" command. For Software configuration set up see
references. |
| Reference: |
- Operations and Installations Manual issue 1 section
3-40 sub section 6.6.2
- Operations and Installations Manual issue 3 section 3-39 sub section
6.6.2
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| 3. FAQ |
| Problem/ Question: |
Error code: Master Key Parity Error / HSM won't allow me to enter commands |
| Product Variant: |
RG7100 / RG7110 / RG7200 / RG7210 / RG7300 / RG7310 / RG7400 / RG7500
/ RG7600
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| Resolution/ Answer: |
The contents of the LMK storage have been corrupted
or erased. Master Key Check = Master Key Parity error. Reload your
LMK
Obtain all master key components, security officers and reload the
LMK. |
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| 4. FAQ |
| Problem/ Question: |
HSM returns "Function undefined or not allowed", when entering commands via the console |
| Product Variant: |
RG7100 / RG7110 / RG7200 / RG7210 / RG7300 / RG7310 / RG7400 / RG7500
/ RG7600
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| Category: |
Online/Offline |
| Resolution/
Answer: |
HSM is in the wrong mode of operation, Set the
HSM "Offline"
Certain commands cannot be accessed without first setting the HSM
offline, to do this you will require the key for the rear lock, turn
key a quarter turn to the right and the HSM goes Offline.
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| Reference: |
- Operations and Installations Manual for instructions issue 3
4-10
- Operations and Installations Manual for instructions issue
3 4-9
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| 5. FAQ |
| Problem/ Question: |
Mains power supply failed, battery didn't keep
power to the HSM |
| Product Variant: |
RG7100 / RG7110 / RG7200 / RG7210 / RG7300 / RG7310 / RG7400 / RG7500
/ RG7600
|
| Resolution/
Answer: |
The battery contained in the HSM is a 3.6v Lithium
Bromine cell, which maintains the LMK and configuration settings during
mains power failure.
It does not have sufficient power to run the HSM during mains failure |
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| 6. FAQ |
| Problem/ Question: |
How can I test a Channel HSM on an IBM Mainframe? |
| Product Variant: |
RG7100 / RG7110 / RG7200 / RG7210 / RG7300 / RG7310 / RG7400 / RG7500
/ RG7600
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| Resolution/ Answer: |
The RG7200 HSM and RG7210 High Speed HSM can
be tested by running a test utility which is supplied with a set of
test data. The data can be changed to fit your requirements; if you
wish to do this please refer to the RG7000 Programmer's Manual for
information on all the Host commands. Please note that the test assumes
that the Test LMK set has been installed in the target HSM for the
duration of the tests.
Please read the ReadMe file (3kbytes) covering the test utility
before downloading the programs. The file contains instructions on
how to configure your system and assembling/linking the programs
ready for use. JCL is provided in the suite to assist in executing
the program.
To download the test program suite click here hsschivp.zip (5 kbytes).
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